Refund Policy

This Refund and Cancellation Policy explains when cancellations and refunds are allowed on Partylist. It applies to paid bookings made through the platform.

1. Vendor decline (24-hour window)

When a host books a package, the vendor has 24 hours to accept or reject. If the vendor declines inside that window, the host is fully refunded.

2. After a vendor accepts

Once an order is accepted, standard cancellation terms apply to protect the vendor’s scheduled time. Refunds after acceptance depend on order stage, timing, and whether the service was delivered. Platform decisions in disputes follow this policy and applicable law.

3. Vendor cancellation

If a vendor cancels an accepted booking, the host may receive a full refund or another resolution through support, depending on the facts of the order.

4. Failed or duplicate payments

Failed payment attempts are not treated as successful orders. Duplicate or extra charges caused by a processor issue are reviewed and corrected after verification.

5. After the event

When a vendor marks an order complete, funds undergo a ~48-hour review window before crediting to the vendor wallet. Issues raised in that window may pause or reverse a wallet credit. Approved refunds are initiated promptly; the time for money to appear depends on the payment method and bank.

6. How to request a refund

Contact support@usepartylist.com with your order details. We aim to respond within 24–48 business hours.